Getting operational data fast is crucial
Imagine a simple situation where upon receiving an alarm, you can proactively inform your customer that there’s an issue and it’s being taken care of. Now that’s amazing customer service.
When an alarm occurs, being able to quickly access operational data on alarm nature, location, affected services and customers is essential. Unfortunately, alarm information received from a device or element manager is limited to information provided by the device itself. This information lacks non-technical data such as customer name, contact person, location description, etc.
Manually correlating alarms with information from inventory, CRM, ERP, GIS information or even billing can be a frustrating and lengthy process. What can be done? Let the fault management system do the job for you.
Alarm enrichment capability enables you to be proactive
The UMBOSS Event and Fault Management (EFM) module has been designed with alarm enrichment capability as one of its primary functions.
An alarm processing engine, adds data from external systems such as CRM, Ticketing, ERP, etc., to each alarm. Which information is added, and how, is fully configurable and customizable, as this depends upon your organization’s specific needs and the external systems that provide reference information (CRMs, network inventories, CMDBs, etc.).
The diagram below shows this process:
Diagram that shows how the alarm enrichment process works in UMBOSS
How the alarm enrichment process works
Your operations engineers deserve to experience these benefits
