Automation
Closed-loop automations. Autonomous assurance. Any action.
Must every remediation be executed manually? Too slow, too stressful.
One reason why working in a NOC is stressful is the need to pay attention to every alarm and react manually. Automation is a must to alleviate the burden, reduce turnover, and respond to problems much faster.
If every remediation must be executed manually, things become too slow and stressful, leading to a deterioration in operational efficiency.
When even simple fixes must be done manually, you often find yourself short-handed and struggle to prioritize effectively.
Manual ticket manipulation in external ticketing systems is slow and error-prone when things get messy in the NOC.
Knowing when an external remediation process resulted in fixing the problem can be difficult. Something must assist you with this.
Remediation is prone to many errors, and you need to ensure the right remedy is applied to the right issues.
With so many actions being performed, it is difficult to know what has been done and why. Any analysis and optimization become impossible.
Automation module facilitates closed-loop automation. Autonomous assurance is the way to go.
The Automation module can activate a wide range of external actions, such as simple remediation interface shut/no-shut scripts, any diagnostic scripts like interface time-domain reflectometry, opening a ticket in an external system, starting a process in work order management, CRM in a closed-loop fashion, and many others.
The automation job execution criteria are configured through the UMBOSS administration GUI. It starts when a condition is met or cleared, allowing you to trigger automations in an unlimited number of ways, all depending on your operational needs.
Any predefined external automated action can be triggered manually from the UMBOSS Portal to enforce manual troubleshooting. Together with tools provided by the Portal, UMBOSS becomes a great asset for fixing problems fast and efficiently.
When UMBOSS manages faulty conditions for you while you are absent, you still know precisely which actions were triggered automatically and the resulting outcomes. Failed action executions help streamline predefined remediation and other jobs.
When making automated decisions about which action to execute, it takes several steps, such as combining alarm correlations and the output of diagnostic scripts. The Automation module integrates the data, makes decisions, and executes exactly what is needed.
You are not UMBOSS-locked. With a well-defined external scripting API, you alone can create the automations you need, in any programming language.
Key benefits of the Automation module
Automation enables the execution of intricate remediation procedures effortlessly, all via the intuitive UMBOSS GUI.
UMBOSS facilitates a deeper understanding of faulty conditions through automation, serving as the essential tool for making informed choices during troubleshooting.
With the Automation module, UMBOSS automatically initiates closed-loop processes for typical scenarios established over time.
UMBOSS leverages any alarm correlation rule to autonomously trigger external remediation actions, significantly expediting problem detection and resolution.
All automations are meticulously documented, ensuring that engineers have complete awareness and control over both autonomously and manually triggered actions.
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