Service Inventory
Umbrella service assurance backed with TM Forum-aligned mapping of products, service orders, customer-facing services, resource-facing services, and resources themselves. All catalog driven.
Who is using which service? Who is impacted when something goes wrong?
Regardless of the infrastructure you manage, you always provide services to your customers. Understanding which customers use which services and what resources are utilized is key to determining the quality and impact of faults and performance degradations in the infrastructure.
Regardless of your industry, service-focused assurance takes precedence over resource assurance. Your customers, both internal and external, come first!
Mapping services to customers and the products they use, as well as the orders they have created, constitutes the first step in service assurance.
Mapping services to resources brings you to the point of understanding how issues in your ICT infrastructure impact services.
Without a proper product and service catalog, the mapping of services to resources can become inconsistent or even chaotic.
Only with the right mapping of resources to services and customers can you determine the impact of infrastructure faults on services and customers.
Service Inventory to the rescue
Service Inventory (SI) has implemented a TM Forum-compliant data structure that maps customer-facing services (CFS) to resource-facing services (RFS), resources, products, service orders, and customers. The record structure is enforced by product and service definitions obtained from external product and service catalogs.
UMBOSS SI consumes product and service definitions from external sources using a REST API interface. Integration adapters for any third-party product and service catalog can be easily created, while integration with FNT Service Planet is already available out-of-the-box.
Service inventory data is displayed both in its administrative GUI as well as in the UMBOSS Portal. The GUI displays service orders with associated service order items and product offerings, CFSs and RFS, their statuses and other data in tabular and graphical form.
Service orders can be received from an external Service Order Management System (SOM) or can even involve manual data input in cases where SOM does not exist or when SI is used in enterprise IT environments.
The UMBOSS Portal shows service data related to customers, locations, resources, and alarms. SOC engineers quickly access customer data, orders, statuses, and understand resource-service associations. Importantly, service impact analysis automatically identifies affected customers and services during resource faults.
Service assurance in UMBOSS primarily relies on Service Quality Management (SQM), which, in turn, depends on SI to understand the association of health and performance data with specific services and their respective resources.
Key benefits of the Service Inventory module
Shifting from resource-centric monitoring to prioritizing customers and services, recognizing their fundamental importance. Now, they receive the attention they deserve.
With the support of SI and SQM, you are provided with the foundation to establish service assurance processes, as opposed to resource assurance processes.
Your Network Operations Center (NOC) can now focus on assuring your digital infrastructure, while your Service Operations Centers (SOC) concentrate on customers and services.
SI's integration with Service Order Management (SOM) finally establishes the crucial link between providing the service and ensuring its smooth operation.
When a technical complaint from a B2B customer finally reaches the SOC, the issue is easily isolated and resolved, significantly improving customer satisfaction.
Since engineers have all customer and service data at their fingertips, the interaction with B2B sales and the provided support significantly improves.
What our
clients say
CTO Databox
Head of Operations Support Systems at A1 Hrvatska d.o.o.
IT Director, NEXE Grupa
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Interested in discovering more?
You can read all you want about UMBOSS, but the best way is to experience it through a demo.
